Terms of Service
Last updated: 20 April 2026
Summary of key terms
ARRC is an AI-assisted fitness service. It is not a medical device and does not provide medical advice.
You must be 18 or over and physically able to undertake exercise.
Your training programmes are generated by AI. AI can make mistakes — use your own judgement.
Connecting WHOOP, Garmin, or Ōura is optional and governed by their terms as well as ours.
You can cancel any paid subscription at any time, in one click, and have a 14-day cooling-off period after sign-up.
Nothing in these terms removes your statutory consumer rights under the Consumer Rights Act 2015.
These terms are governed by English law.
1. About these Terms
These Terms of Service ("Terms") form a binding contract between you and ARRC Health Ltd, a company registered in England and Wales ("ARRC", "we", "us", "our"). They govern your access to and use of the ARRC service, including the website at arrc.health, the ARRC web and mobile-web application, and any related services (together, the "Service").
Please read these Terms carefully. By creating an account or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy.
2. Definitions
Account — your registered ARRC user account.
AI Features — features powered by large language models or other artificial intelligence, including programme generation, session adaptation, and the coach feed.
Content — any text, voice input, transcript, image, log, or other data you submit through the Service.
Programme — a training plan or session generated for you by the Service.
Subscription — any paid plan you may purchase to access the Service.
Wearable Data — data ARRC retrieves from a third-party wearable provider (WHOOP, Garmin, Ōura) at your direction.
3. Eligibility and acceptance
To use the Service you must:
Be at least 18 years old and have legal capacity to enter into a binding contract;
Be physically capable of undertaking the kinds of physical activity that the Service may recommend, having regard to your own health, fitness and any medical conditions;
Provide accurate registration information and keep it up to date.
You accept these Terms by ticking the acceptance box at sign-up. If you do not agree, do not create an account or use the Service.
4. Your account
You are responsible for keeping your login credentials confidential and for all activity that occurs under your Account. Notify us immediately at support@arrc.health if you believe your Account has been accessed without your permission. We may suspend access to an Account where we reasonably suspect unauthorised use or a breach of these Terms.
5. The Service — what ARRC is and is not
ARRC is a general fitness, training and wellness service. It uses AI to generate personalised training programmes and to adapt them over time based on the information you provide, your session logs, and (if you choose to connect one) data from a wearable device.
ARRC is not a medical device. It is not intended to diagnose, treat, cure, monitor or prevent any disease, injury or other medical condition. The Service does not provide medical advice, diagnosis or treatment, and is not a substitute for advice from a qualified healthcare professional.
Information about our co-founders' professional backgrounds, including any reference to clinical or chiropractic experience, is provided for context only. Use of the Service does not create a clinician–patient or therapeutic relationship.
If you are pregnant, recovering from injury or surgery, managing a medical condition, or have any concern about your fitness to exercise, consult a qualified healthcare professional before starting or continuing any programme generated by the Service.
6. Health, injuries and fitness to exercise
At sign-up and from time to time we will ask you questions about your fitness, training history, injuries and other context relevant to your training. By using the Service you warrant that:
The information you give us in response to these questions is accurate and complete to the best of your knowledge;
You will update us promptly if your answers change (for example, a new injury or diagnosis);
You have consulted a qualified healthcare professional before starting the Service if any of your answers indicate that you should;
You will stop exercising and seek medical attention if you experience pain, dizziness, shortness of breath or any other warning sign during a session.
The Service generates Programmes based on the information you provide. Inaccurate or incomplete answers may produce unsafe recommendations. You are responsible for the accuracy of your inputs.
7. AI disclosure and limitations
You are interacting with an AI system. The Service uses large language models (including Anthropic's Claude) to generate Programmes, modify sessions in response to your check-ins, and produce conversational responses in the coach feed. Voice input is transcribed by an automated speech-to-text service.
AI Features have inherent limitations:
AI can make mistakes, produce inaccurate or inappropriate recommendations, or misinterpret your inputs;
The Service is not a substitute for the judgement of a qualified coach, physiotherapist, or doctor;
You are ultimately responsible for deciding whether to follow any recommendation the Service produces, and for moderating intensity, weights, and exercise selection to suit your own ability on the day.
If you would like a human to review a Programme or response, contact us at support@arrc.health. Details of how your data is processed by AI sub-processors are set out in our Privacy Policy.
8. Third-party integrations (WHOOP, Garmin, Ōura)
You may, optionally, connect a WHOOP, Garmin, or Ōura account to ARRC. If you do:
The connection is made via OAuth — we never see or store the password for your wearable account;
You authorise ARRC to access only the data covered by the scopes you approve on the provider's consent screen, and only for the purposes of delivering the Service to you;
Your continued use of the wearable account remains subject to that provider's own terms of service and privacy policy;
You can disconnect a wearable at any time from the Profile screen in ARRC, or from the connected-apps settings in your wearable account. Deletion timing on revocation is set out in our Privacy Policy;
We will not sell, redistribute, syndicate, or share Wearable Data with any other ARRC user or third party (except sub-processors strictly necessary to deliver the Service, as listed in the Privacy Policy);
Where required by a wearable provider, we will ask you for separate, granular consent before processing Wearable Data with AI Features. You may withdraw that consent at any time in Settings.
Third-party disclaimer. You acknowledge that third-party service providers (including Ōura Health Oy, WHOOP, Inc. and Garmin Ltd.) make no warranties, express or implied, in respect of the data they make available through their APIs, and exclude all liability for any indirect, consequential, special, punitive or exemplary damages arising from your use of that data through the Service, to the maximum extent permitted by law.
9. Subscriptions, pricing and renewal
The Service may be offered free of charge, on a free trial, or on a paid Subscription basis. The current price, billing frequency, free-trial length (if any), and the date of the first charge will be shown clearly before you confirm your purchase, together with the key information required by the Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024.
Where Subscriptions auto-renew, we will:
Send you a reminder before the end of any free trial that converts to a paid Subscription;
Send you a reminder before each renewal of an annual Subscription, in good time for you to cancel without being charged;
Not increase your Subscription price during a billing period; for any future increase, give you reasonable advance notice and the right to cancel without penalty before the new price applies.
At the date of these Terms, ARRC is in a free preview phase and no charges apply. We will update these Terms before introducing paid Subscriptions and will ask you to re-accept them at that time.
10. Your right to cancel — 14-day cooling-off
If you are a consumer based in the UK or EEA, you have the right to cancel any paid Subscription within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving any reason.
To exercise the right, contact support@arrc.health within the 14-day period or use the in-app cancellation flow. You can use the model cancellation form below if you wish.
Model cancellation form: "To ARRC Health Ltd, support@arrc.health: I/We hereby give notice that I/we cancel my/our contract for the supply of the following service: ARRC Subscription, ordered on [date], received on [date]. Name: [ ]. Address: [ ]. Date: [ ]."
If you ask us to start providing the Service before the 14 days are up — for example, by using the Service immediately on sign-up — you accept that:
You will lose your right to cancel any digital content (such as generated Programmes) that has been delivered to you, once you have expressly consented to immediate access and acknowledged that this loses your cancellation right;
If you cancel within the 14 days, you will be charged for any service we have provided up to the point of cancellation, calculated on a fair pro-rata basis.
11. How to cancel a Subscription
You can cancel any Subscription at any time, in a single step, from the Profile screen in ARRC. Cancellation takes effect at the end of the then-current billing period; you keep access until that date. We will not require you to call, write a letter, or take any extra step to cancel.
12. Refunds
Where you exercise your 14-day cooling-off right, we will refund any payment received from you, less any pro-rata charge for service provided at your request before cancellation, within 14 days of receiving your cancellation notice.
Beyond the cooling-off period, your statutory rights to remedies under the Consumer Rights Act 2015 — including repair, replacement, price reduction, or refund where the Service does not meet the statutory standards of satisfactory quality, fitness for purpose, or being as described — apply in full. We may also offer goodwill refunds at our discretion.
13. Acceptable use
You agree not to:
Use the Service for any unlawful purpose, or in breach of any applicable law or regulation;
Use the Service to harass, harm, defame, or impersonate any person;
Reverse engineer, decompile, scrape, or attempt to derive the source code or models behind the Service, except to the extent permitted by law;
Resell, syndicate, or redistribute the Service, your Programmes, or any Wearable Data accessed through the Service, to any third party;
Interfere with the security, integrity or availability of the Service, or attempt to access another user's Account or data;
Upload malware, viruses, or other harmful code, or use the Service to do so;
Use automated means (bots, crawlers) to access the Service, except for routine indexing of public pages;
Use the Service to develop a competing product or to train a third-party AI model.
14. Your Content and feedback
You retain ownership of the Content you submit. You grant ARRC a worldwide, non-exclusive, royalty-free licence to host, store, transmit and process your Content solely for the purposes of operating, maintaining, securing and improving the Service for you. We do not claim ownership of your Content.
If you send us feedback or suggestions, you grant us a non-exclusive, perpetual, royalty-free licence to use them to improve the Service, without obligation to compensate you.
15. Intellectual property
The Service, including its software, design, branding, prompts, generated content templates, and underlying systems, is owned by ARRC Health Ltd and our licensors, and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service for your own personal use, subject to these Terms.
Trademarks of WHOOP, Garmin, Ōura, Anthropic, Supabase, Vercel and any other third party referred to in the Service belong to their respective owners and are used for identification purposes only.
16. Health, safety and assumption of risk
You acknowledge that exercise and physical training carry inherent and significant risks, including risk of strain, injury, illness, and in rare cases serious injury or death. You voluntarily accept these inherent risks when you choose to follow a Programme.
You are responsible for:
Choosing a training environment that is safe and appropriate;
Using equipment correctly and within its design limits;
Warming up, using appropriate technique, and stopping if you experience pain, dizziness, or other warning signs;
Adjusting weights, intensity, and exercise selection on the day to suit your ability and condition;
Seeking medical attention promptly if you believe you have been injured.
This section does not exclude or limit our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law (see Section 19).
17. Privacy and data protection
Your privacy is important to us. Our Privacy Policy explains what personal data we collect, how we use it, who we share it with (including sub-processors), where it is stored, how long we keep it, and your rights under the UK GDPR and GDPR. By using the Service you confirm you have read the Privacy Policy.
18. Service availability and changes to the Service
We aim to keep the Service available and working well, but we do not guarantee uninterrupted availability. We may update, change, suspend, or discontinue features of the Service from time to time, including for maintenance, security, legal, or commercial reasons. Where a change materially reduces the Service in a way that affects you, we will give you reasonable notice and, if you have a paid Subscription, a pro-rata refund for the unused portion if you choose to cancel as a result.
19. Warranties and limitation of liability
Your statutory rights are preserved. Nothing in these Terms affects your non-excludable statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 to digital content of satisfactory quality, fit for purpose and as described, and to services performed with reasonable care and skill.
What we do not exclude. Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Breach of any term implied by the Consumer Rights Act 2015 that cannot lawfully be excluded;
Any other liability that cannot be excluded or limited under English law.
What we do exclude or limit, to the extent permitted by law:
Subject to the paragraph above, ARRC's total liability to you in connection with the Service in any 12-month period is limited to the greater of (a) the amount you paid to ARRC for the Service in that period, or (b) £100;
We are not liable for indirect, special, or consequential losses, including loss of profit, loss of revenue, loss of business, or loss of opportunity;
We are not liable for losses arising from your inaccurate or incomplete inputs (including the injury and health information you provide), your failure to follow medical advice, or your decision to exercise in an unsafe manner or environment;
We are not liable for the acts, omissions, downtime, content, or terms of any third-party service (including WHOOP, Garmin, Ōura, or any sub-processor).
To the maximum extent permitted by law, the Service is provided "as available". We make no warranty that the Service will meet your specific requirements, will be error-free, or that AI-generated outputs will be accurate, appropriate, or safe for you in every circumstance — these warranties are in addition to (and do not displace) the statutory rights preserved above.
20. Indemnity
You agree to indemnify ARRC against any third-party claim, loss, or cost reasonably incurred by us as a result of your breach of Section 13 (Acceptable use) or any wilful or grossly negligent misuse of the Service. This indemnity does not extend to any claim arising from our own negligence, breach of contract, or breach of any non-excludable duty.
21. Suspension and termination
You may stop using the Service and close your Account at any time from the Profile screen. We may suspend or terminate your Account, with or without notice, where you materially breach these Terms, where required by law, or where continued provision of the Service to you presents a risk to other users or to the integrity of the Service. Where we terminate without your fault, we will refund any pre-paid Subscription on a pro-rata basis.
On termination of your Account, the licences in Sections 14 and 15 end and we will delete your data in accordance with the retention periods set out in our Privacy Policy. Sections that by their nature should survive termination (including Sections 14, 15, 16, 19, 20, 22 and 23) survive termination.
22. Changes to these Terms
We may change these Terms from time to time. Where the change is required by law or regulation, it may take effect immediately and we will notify you as soon as reasonably practicable. For all other changes, we will give you at least 30 days' notice by email and in the Service before the change takes effect.
If a change materially affects your rights — for example, a change to pricing, the way your data is used, or this limitation-of-liability section — you may cancel your Subscription before the change takes effect and receive a pro-rata refund of any pre-paid amount. For material changes, we will ask you to re-accept the updated Terms; for minor or clarifying changes, your continued use of the Service after the notice period constitutes acceptance.
Previous versions of these Terms are available on request.
23. Governing law, jurisdiction and complaints
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction. If you are a consumer resident in another part of the UK or in the EEA, you may also bring proceedings in the courts of the country where you live, and the mandatory consumer-protection laws of that country continue to apply to you.
If you have a complaint, please contact us first at support@arrc.health so we have the opportunity to resolve it. Complaints about how we handle your personal data can also be made to the UK Information Commissioner's Office at ico.org.uk or your local EU supervisory authority.
24. General
Entire agreement. These Terms, together with the Privacy Policy and any further terms displayed at the point of purchase, form the entire agreement between you and ARRC about the Service. They do not, however, exclude any liability for fraud or fraudulent misrepresentation.
No assignment by you; assignment by us. You may not assign or transfer your rights under these Terms. We may assign or transfer ours to a successor or to a member of our group, provided your rights are not adversely affected.
Severability. If any clause is held to be unenforceable, the remainder continues in force.
No waiver. Failure to enforce a right does not waive it.
Notices. We may send notices to the email address on your Account; you should send notices to support@arrc.health.
Force majeure. We are not liable for failure or delay caused by events outside our reasonable control.
No third-party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term, except as expressly provided.
25. Contact
ARRC Health Ltd
Registered in England and Wales
General enquiries: support@arrc.health
Privacy: privacy@arrc.health